Customer Service Coordinator

The Customer Service Coordinator is responsible for servicing and maintaining an existing base of customers and is accountable for the overall satisfaction of customer accounts.

Friday July 12, 2019

Friday July 19, 2019

Nature’s Way of Canada wants you to join our growing company and team. We are currently searching for an experienced and talented Part-time Customer Service Coordinator to join our Customer Service team. This position will be based out of our Dartmouth head office in Nova Scotia.  Nature’s Way is known world-wide as a leading provider of high quality natural medicines and nutritional supplements, including an expansive line of herbs, nutritional oils, probiotics, and multivitamins.
 
Conveniently located in Burnside, we offer free on-site parking and daytime shifts in a clean and bright work environment Monday through Friday. At Nature’s Way we recognize the importance of financial rewards as part of your ideal job; so in addition to a competitive salary you’re eligible for incentive compensation bonus on top of your base rate, generous employee purchasing discount, and a $250.00 annual Fitness Spending Account.
 
Reporting to the Inside Sales & Customer Service Manager, the Customer Service Coordinator is responsible for servicing and maintaining an existing base of customers and is accountable for the overall satisfaction of customer accounts.  This position requires someone who is self-motivated, detail-oriented and works well both independently and in a team
 
Key Customer Service Responsibilities include the following.
  • Provide excellent customer service to ensure highest level of customer satisfaction by answering all incoming customer service inquiries, via phone and email.
  • Promptly respond to customer requests and address customer concerns by ensuring an initial contact is made with the customer, within the current business day. 
  • Meet specified service level requirements and provide feedback for continuous improvement.
  • Remain current on technical information regarding natural health products industry and new and existing Nature’s Way products in order to effectively respond to client inquiries and concerns.
  • Effectively promote Nature’s Way products and educate customers
  • Accurately receive and process customer orders – track as required.
  • Effectively work in close collaboration with outside sales representatives and other departments such as marketing and accounting.
QUALIFICATIONS AND EXPERIENCE
  • Minimum 1 to 3 years of experience in a phone based office environment.
  • Strong customer service background and experience is required
  • Strong technical aptitudes and computer skills (Word, Excel, PowerPoint, Outlook).
  • Consultative selling background and experience would be an asset
  • Exceptional organizational skills and high attention to detail
  • Outstanding interpersonal and relationship management skills
  • Highly driven and positive team player
  • Ability to work through rejection while maintaining a positive attitude
  • Strong verbal and written communications skills.
  • Knowledge of natural health products industry would be considered an asset.
  • Experience with SAP and/or CRM tools would be an asset.
  • Bilingualism considered an asset.
WHAT WE OFFER
It is Nature’s Way of Canada’s philosophy to inspire and promote a physically and emotionally healthy workforce. To enhance the health of each Associate and their families, we've created an environment to foster our philosophy. All eligible Associates receive:
  • Competitive pay
  • Comprehensive Group Benefits Plan for Associates and their families
  • Wellness initiatives that promote a healthy lifestyle
  • A Group RRSP plan with company match
  • Profit Sharing
  • Ongoing training
TO APPLY
If you have been consistently recognized as dynamic, positive and energetic customer service professional and you are interested in making a sizeable contribution to an industry leader with your skills and proven experience, please apply for this position by sending your cover letter and resume, quoting your full name and competition number NWC 1912 in the subject line, to CareersCanada@naturesway.com

This posting will close Friday, July 19, 2019

We thank all applicants for their interest in a career with Nature’s Way of Canada.  We will contact those applicants chosen for an interview. Say Hello!